FREQUENTLY ASKED QUESTIONS

Is everything you sell on your website?

No, unfortunately due the unique nature of the products we sell and our ever-changing ranges, our website is just a taste of what we sell at our retail outlets. Please visit one of our stores to see our full range of products.

What are the differences between a rise and recline chair and lift and tilt chair?

They mean the same thing, just different ways of describing the chairs.

What’s the difference between single and dual motor chairs?

They both do the same job; they both recline and they both rise. The difference is:

– Single motors have one motor that operates both the footrest and the back of the chair.
They are easier to use as they generally only have 2 button controls.  if you are going the wrong way you just need to press the other button. However, in the recline mode, the footrest must come up first before the back of the chair goes into the recline position. The back rest cannot be operated independently.

– Dual motors have one motor operating the footrest and a separate motor operating the back-rest. They generally have at least 4 buttons, so can take a tiny bit of getting used to. Their main benefit is that it gives you total control of the backrest, so you have a far greater control of your seating position.

What size chairs and suites do you offer?

We offer a wide range of suites from various manufacturers. Most are available to order in various combinations including; 3-seaters, 2-seaters and single armchairs (depending on manufactures).   

Lift and Tilt chairs come in mainly three sizes, depending on manufacturer. Petite (for a smaller person), Standard (is for a person of average size), Grande (is a larger chair with higher weight and size parameter).

Whatever assistance you need, we’re happy to help. We carry specific manufacturer brochures at all our outlets and have electronic copies that are available to email upon request.  

What is the lead time on chair and suite orders?

Order times vary depending on the manufacturer (anywhere between 6-12 weeks). This is subject to change week on week depending on supplier updates. 

Can I see a chair or suite in a different colour?

We work from stock items but almost all chairs and suites can be ordered in a vast variety of colours from swatch books we have on each outlet. Many chairs and suites have both a fabric or leather options to suit our customers desires.

Can I try before I buy?

Yes. In fact, we highly recommend it. You can sit in any of our chairs or sofas at any of our outlets whilst you have a chat with one of our highly trained colleagues. They’re not commission based so there’s absolutely no pressure to sell.

Different styles of chairs will suit different people. It is extremely difficult to choose a chair on behalf of someone else, wherever possible, the user of the chair needs to come together to make the correct purchase. What is comfortable for one person may not necessarily be comfortable for another.

What options do I have for delivery?

We offer FREE delivery 30-miles of each outlet for suites, lift & tilt chairs and larger furniture items (larger than a coffee table). Deliveries are on scheduled days in order to facilitate the needs of the business. Deliveries outside of the 30-mile zone will be subject to a nominal fee, depending on location. Accessories and smaller furniture are not available for delivery, but are available for Click + Collect.

We deliver to mainland England, Scotland and Wales. We do not deliver to the following locations: Belfast, Guernsey, Hebrides, Isle of Man, Isle of White, Iverness, Jersey, Kirkwall and Shetland. 

Please contact a member of our team for further assistance.

Do you deliver overseas?

Unfortunately, we do not deliver overseas at the moment. If you can nominate your own shipper, we’re happy to deliver to their UK mainland address, or they can collect from our nearest outlet. Please contact a member of our team for further assistance.

What are my payment options?

We accept cash and all major credit and debit cards including MasterCard, Visa and American Express.

Our website uses ‘Sum Up’, an secure payment gate that accepts all major credit and debit cards.

We do not offer credit options. 

Can you confirm my order?

Yes. Once a purchase is made, you will get a written invoice that will confirm your order including all the details of what has been ordered.

Where is my order?

Here at Simpson Furniture we are passionate about customer service and keeping you up to date. If you order a suite or chair with us then we will keep you updated on a biweekly basis via a curtesy call to let you know where we are at with you order. If there are any delays or problem, you will be made aware well in advance. 

What will I have to do when the delivery men arrive?

Nothing! With our free delivery service, our specialist delivery team will unpack your item, set it up in the room you choose and give you any demonstration or operating instructions needed.

Can you remove my old suite or chair?

Yes! If you purchase a Lift & Tilt Chair from us then we will remove your old chair for FREE if required. If you purchase a suite from us then we offer a removal service of your existing suite if necessary for a nominal fee. This fee covers the cost to dispose of the suite and we make no profit from this. 

Non-contact delivery service

COVID-19 has provided significant challenges, but we’re happy to announce we are now operating a safe, non-contact delivery service. 

What if my furniture doesn't fit?

Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, where it’s too big for the room or won’t fit through your home’s doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible. 

If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next.

Any further customer service, warranty, guarantee etc?

We purchase from reliable manufacturers only. All our suites are made to the highest specification. If there is any issue, we will do everything within our control to make things right. All new Lift & Tilt chairs come with a Customer Information & Warranty Pack, which is provided at the point of delivery.

Whatever assistances you need, we’re happy to help. Please contact us on 01706 368628. If you ordered online, please contact us via email.

Any returns policy?

Customer satisfaction is vital to our business and we will deal with any returns issue on a case by case basis depending on the product involved.

What do I do if I have a complaint?

Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.

Whatever assistances you need, we’re happy to help. Please contact us on 01706 368628. If you ordered online, please contact us via email.

Your statutory rights are not affected.

What if I discover a fault with my furniture after delivery?

Whatever assistances you need, we’re happy to help. Please contact us on 01706 368628. If you ordered online, please contact us via email.

Your statutory rights are not affected.

Any safety concerns?

Yes, there are mechanical moving parts in all recliner and Lift & Tilt chairs or sofas. Reasonable care and attention need to be undertaken when operating the chair or sofa. The movement of these units is quite slow, and the operator always has complete control of the chair. As soon as you remove your finger from the button the chair will immediately stop.

Equally, children (or adults – or very large dogs) should not be allowed to sit on the footrest when it is extended as this will damage the mechanism and will not be covered under the guarantee.

If you require any further assistance or have any concerns, please contact us on 01706 368628. If you ordered online, please contact us via email.

How does Click + Collect work?

Click + Collect is simple!

Once you’ve made a transaction through our website, you’ll be able to choose one of our outlets and a specific day to collect your order. There is a 48 hour grace period upon placing your order and collecting your order, in case we need to need to transport your order to another outlet.   

Upon completion of the transaction you’ll receive an order confirmation via email. Once you’re order has been processed and collected you’ll then receive an invoice closing the order. 

How secure is shopping on simpsonfurnitureuk.com?

Very. It’s vitally important to Simpson Furniture that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.