FREQUENTLY ASKED QUESTIONS
What sizes do you offer?
Petite (for a smaller person), Standard (is for a person of average size), Grande (is a larger chair with higher weight and size parameter)
What are the differences between rise and recline chair and lift and tilt chair?
They mean the same thing, just different ways of describing the chairs.
What’s the difference between single and duel motor chairs?
They both do the same job; they both recline and they both rise. The difference is:
– Single motors have one motor that operates both the footrest and the back of the chair.
They are easier to use as they generally only have 2 button controls. if you are going the wrong way you just need to press the other button. However, in the recline mode, the footrest must come up first before the back of the chair goes into the recline position. The back rest cannot be operated independently.
– Dual motors have one motor operating the footrest and a separate motor operating the back-rest. They generally have at least 4 buttons, so can take a tiny bit of getting used to. Their main benefit is that it gives you total control of the backrest, so you have a far greater control of your seating position.
Can I see my chair or suite in a different colour?
We work from stock items but almost all chairs and suites can be ordered in a vast variety of colours from sample books we have on each outlet. Many chairs and suites have both a fabric or leather option to suit our customers desires.
What are the delivery options?
Delivery is FREE within 30 miles of each location for suites and lift & Tilt Chairs. Deliveries are on scheduled days in order to facilitate all our customers.
What will I have to do when the delivery men arrive?
Nothing! With our free delivery service, our specialist delivery team will unpack your item, set it up in the room you choose and give you any demonstration or operating instructions needed.
Can I try before I buy?
Yes. In fact, we highly recommend it. You can sit in any of our chairs or sofas at any of our outlets whilst you have a chat with one of our highly trained colleagues. They’re not commission based so there’s absolutely no pressure to sell.
Different styles of chairs will suit different people. It is extremely difficult to choose a chair on behalf of someone else, wherever possible, the user of the chair needs to come together to make the correct purchase. What is comfortable for one person may not necessarily be comfortable for another.
Can you confirm my order?
Yes. Once a purchase is made, you will get a written invoice that will confirm your order including the materials you have chosen.
Any further customer service, warranty, guarantee etc?
We purchase from reliable manufacturers only. All our suites are made to the highest specification. If there is any issue, we will do everything within our control to make things right. All new Lift & Tilt chairs come with a warranty pack which is provided at the point of delivery.
Any returns policy?
Customer satisfaction is vital to our business and we will deal with any returns issue on a case by case basis depending on the product involved.
Any safety concerns?
Yes, there are mechanical moving parts in all recliner and Lift & Tilt chairs or sofas. Reasonable care and attention need to be undertaken when operating the chair or sofa. The movement of these units is quite slow, and the operator always have complete control of the chair. As soon as you remove your finger from the button the chair will immediately stop.
Equally, children (or adults – or very large dogs) should not be allowed to sit on the footrest when it is extended as this will damage the mechanism and will not be covered under the guarantee.